At SIM GEAR, we strive to provide the best service to our customers and ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied with your shopping experience, you have the option to return the product according to our return policy.
Return Conditions:
- Return Period
You can return the products within 14 days from the date of receipt of the order. - Product Condition
The products must be in their original condition, undamaged, unused, and with the original packaging. Returns of items that have been used or damaged by the customer, as well as those with broken packaging, are not accepted. - Exceptions
Products that are customized or specially ordered cannot be returned unless they are defective. - Return Procedure
- Contact our customer service team at support@simgear.bg to notify us of your intention to return the product or fill out the online return form on the website.
- You will receive instructions for returning the item and the address to send the product to.
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered. - Refund
Once we receive the returned product and inspect its condition, we will refund the amount for the product within 5-7 business days. The refund will be made using the same payment method used for the purchase. - Defective Products
If the product you purchased is defective or damaged during delivery, please contact us immediately. We will arrange for a free return or replacement of the item.
Contact Us:
If you have any questions or need assistance, feel free to contact our customer service team at support@simgear.bg or by phone at +359 87 650 5565